Citizens Reception Centre was opened in the administrative building of the Compulsory Enforcement Service headed by Acting Minister of Justice Grigor Minasyan and Chief Compulsory Enforcement Officer Sergey Meghryan.

Grigor Minasyan got acquainted with the activities of the Centre during the tour.

“The idea of establishing the centre conceived as a result of examining the applications lodged by citizens. Our examinations have shown that the consultation given over the phone was often not enough for citizens to receive complete information. Citizens used to come here to fully familiarise with the information, but the conditions were not so satisfactory. The new centre will provide full services, corruption risks will also be reduced,” — stated Minasyan.

The main goal of establishing the Citizens Reception Centre is to ensure regulated and controlled connection between the compulsory enforcement officer and the citizen in the administrative building of the Service.

“Employees will walk citizens to the Reception Centre, then contact the relevant enforcement officer or, in his or her absence, the substitute employee of the division, inviting him or her to the centre. Employees can provide the citizen with information related to enforcement proceedings, file applications, announcements, provide consultation, hand over in person the decisions rendered within the scope of proceedings via computer. Where necessary, employees servicing the citizens will showcase the advantages and peculiarities of using the electronic service tools, such as “Debtor’s personal profile”, “Platform of submitting electronic requests, applications and complaints”, “Platform for whistleblowing”, “Platform for checking presence on the wanted list”, which have been successfully introduced on the official website of the Service and enable citizens to raise their issues without leaving their home or workplace and visiting the Service,” – stated Head of the Division for Citizens’ Services of the Compulsory Enforcement Service Khachatur Igityan.

It is expected that as a result of activities of the established centre, the overloading of the Service hotline, the complaints of citizens related to the difficulty of contacting the compulsory enforcement officer, the accumulation of citizens in the Service Hall will decrease, ultimately increasing the efficiency of the work of the Division for Citizens’ Services.

The Compulsory Enforcement Service has been implementing comprehensive reforms for a long time. Increasing the efficiency of citizens’ services is one of the issues requiring a primary solution. Activities have already been carried out in this regard during the last 2 years: number of operators servicing hotline calls has been increased, “Your Attachment” Quick Response Group has been created and is successfully operating, a toolkit for operational electronic communication with the Service has been launched on the official website of the Compulsory Enforcement Service at the address: “www.cesa.am”.